Remote Center Representative

As a Health Care Call Center Representative, you will play a key role in delivering world-class customer service. You will assist callers by addressing inquiries, resolving issues, and managing pharmaceutical or medical health transactions. Comprehensive training will be provided to ensure you have the tools and knowledge to succeed. This role is ideal for team players who are passionate about providing outstanding service to clients and their customers.

• Respond to inbound calls and process customer requests in the relevant system.
• Use sound judgment to resolve customer billing inquiries by analyzing account history and making appropriate adjustments.
• Escalate calls when necessary and provide routine health care information to facilities, doctors, and members. This includes details on coverage dates, claims history, deductible amounts, and medical benefits.

• Education: High School Diploma or equivalent; at least 1 year of related experience is preferred.
• Experience: Previous customer service experience in a call center preferred for entry-level positions, required for higher levels (Rep II & III).
• Preferred Experience: Working knowledge of Medicare, Medicaid, Affordable Care Act, Commercial/Small & Large Group, and/or Pharmaceutical Benefits Management.
• Technical Skills: Proficiency with computers, keyboarding, and navigating multiple programs in a Windows-based environment.
• Communication Skills: Strong interpersonal communication and the ability to simplify complex information.
• Problem Solving: Excellent research, problem-solving, and critical thinking skills.
• Adaptability: Ability to adjust communication style to meet customer needs and thrive in a dynamic team environment.
• Commitment: A strong dedication to continuous learning and professional development.

• High-speed internet with the capability for a wired connection if needed.
• A quiet, distraction-free workspace to attend training and work effectively.

• Duration: 1-2 weeks
• Hours: Monday to Friday, 8:00 AM - 5:00 PM CST
• Note: Time off is not allowed during the training period due to the classroom environment.

• Hourly Rate: $18.50/hour
• Start Date: December 2nd, 2024

• 30-minute video interviews via Microsoft Teams.
• Preference for 3 days of scheduled interviews; dates to be determined based on candidate availability.

The project involves handling brief, transactional calls averaging 2-3 minutes. Representatives will assist with the Pharmacy Solutions help desk line, addressing inquiries about prescription fills/refills, claims, and payment issues. Strong customer service skills are essential.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.