Entry Level Job-Ups Online Customer Service Specialist -Remote

Join our team as an Entry-Level Online Customer Service Specialist at UPS in the USA! This dynamic role involves delivering outstanding customer service to online customers across various communication platforms. We're seeking a motivated, tech-savvy individual with strong emotional intelligence and excellent teamwork skills. You will play a critical role in handling customer inquiries, resolving issues, and ensuring overall satisfaction.

As an Online Customer Service Specialist, you'll engage directly with customers through online channels, address their concerns, and provide top-tier support. If you're a fast learner with great communication skills who thrives in a fast-paced environment, this is the perfect opportunity to kickstart your career with UPS. Apply now and take the first step toward a fulfilling career!

Key Responsibilities:

• Promptly respond to customer inquiries and complaints through email, chat, and phone.
• Efficiently process orders, returns, and exchanges.
• Develop a deep knowledge of UPS products and services to provide accurate customer information.
• Collaborate with other departments to resolve customer concerns and escalate issues when necessary.
• Maintain a positive and professional attitude, representing the UPS brand with excellence.
• Utilize CRM software to document customer interactions and track the progress of inquiries.
• Identify opportunities for process improvements and share feedback with management.
• Achieve or surpass customer service goals and key performance indicators (KPIs).

Requirements:

• A minimum of 1 year of customer service experience.
• Strong written and verbal communication skills.
• Ability to work both independently and as part of a team.
• Proficiency in Microsoft Office and CRM software.
• High school diploma or equivalent.
• A strong work ethic and dedication to providing excellent customer service.
• Emotional intelligence and collaboration skills to navigate diverse customer personalities.

Benefits:

• Life insurance
• Flexibility to work remotely
• Vision insurance

Working Environment: At UPS, we value innovation and encourage taking calculated risks to drive progress. We foster a supportive and inclusive work environment where employees are empowered to make an impact and grow professionally.