Customer Service Representative (Cigna remote job)

As a Customer Service Representative at Cigna, you will play a pivotal role in delivering exceptional service to our clients. This remote position requires a customer-focused individual who is adept at problem-solving and providing solutions in a virtual environment. You will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a high level of satisfaction. Your contributions will support Cigna mission to enhance the health, well-being, and peace of mind of those we serve.

Key Responsibilities

• Customer Interaction: Serve as the main contact for customer inquiries via phone, email, or chat, providing timely and accurate information.
• Issue Resolution: Address and resolve customer issues, complaints, or concerns efficiently and effectively.
• Service Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints in our CRM system.
• Product Knowledge: Provide clear explanations of Cigna products and services, assisting customers in understanding their options and benefits.
• Process Adherence: Follow established procedures and guidelines to ensure consistent and compliant service delivery.
• Team Collaboration: Work closely with other team members and departments to address complex issues and improve overall customer satisfaction.
• Continuous Improvement: Participate in training sessions and provide feedback to improve processes and enhance the customer experience.

Required Skills and Qualifications

• Education: High school diploma or equivalent; a bachelor degree is preferred.
• Experience: Minimum of 1-2 years of experience in a customer service role, preferably in a remote or virtual setting.
• Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and effectively.
• Technical Proficiency: Comfortable using CRM systems, and various digital communication tools.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to handle difficult situations calmly and professionally.
• Attention to Detail: High level of accuracy in documenting and processing customer information.

Experience

• Proven track record in customer service with a focus on providing exceptional client support.
• Experience working in a remote environment is highly desirable.
• Familiarity with healthcare or insurance industries is a plus.

Working Hours

• This is a full-time remote position.
• Flexible working hours may be available based on departmental needs, with core hours generally falling between 8:00 AM and 8:00 PM Eastern Time.

Knowledge, Skills, and Abilities

• Customer-Centric: Strong commitment to delivering high-quality service and building positive customer relationships.
• Adaptability: Ability to adapt to changing processes and technologies in a dynamic work environment.
• Time Management: Effective time management skills to handle multiple tasks and prioritize responsibilities.
• Empathy: Demonstrated empathy and understanding to address customer concerns and provide support.

Benefits

• Competitive Salary: Attractive compensation package commensurate with experience.
• Health Insurance: Comprehensive health, dental, and vision insurance options.
• Retirement Plan: 401(k) with company match and additional retirement benefits.
• Paid Time Off: Generous paid time off (PTO) including vacation, sick leave, and holidays.
• Professional Development: Opportunities for ongoing training and career growth.
• Work-Life Balance: Flexible remote working arrangement to support work-life balance.

Why Join Cigna?

Joining Cigna means becoming part of a forward-thinking company dedicated to making a difference in the lives of our customers. We offer a supportive and inclusive work environment where you can grow professionally and personally. At Cigna, we value our employees and invest in their development, providing tools and resources to succeed in your role and advance your career.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience relevant to the role. Applications can be submitted through our careers page.

Some Interview Points

• Experience and Skills: Be prepared to discuss your previous customer service experience and how it has prepared you for this role.
• Problem-Solving Examples: Provide specific examples of how you have effectively resolved customer issues in the past.
• Remote Work Adaptability: Share your experience working remotely and how you manage productivity and communication in a virtual environment.
• Knowledge of Cigna: Demonstrate an understanding of Cigna products and services, and your motivation for joining the company.