Customer Service Rep (remote in the US - Weekends ONLY)

October 19, 2024

Responsible for communicating with customers via inbound phone calls. Additional communication lines may include email, live chat, or other means as needed.
Ability to exceed a daily quota consisting of inbound / outbound phone calls, emails, and live chats.
Record detailed notes of customer communication.
Maintain real-time communication by keeping the inventory volume current
Create life-long customers by responding to their inquiry in a way that is creative, personal, comprehensive, unique, and consistent to demonstrate the customer's value.
Maintaining the high standards of professionalism and customer service expected by our clients by demonstrating efficient and courteous responses in a timely and friendly manner.
De-escalate situations involving dissatisfied customers
Record and document customer interaction. Input necessary data and keep records to identify trends for escalation
Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible.
Operate in a remote work environment by utilizing proficient computer skills and technical knowledge
Adapt to a fast paced and ever changing work environment.
Willing to work a customer service schedule, based on high volume days and times in the restaurant / hospitality industry
Maintain consistent and undivided attention to assigned responsibilities
Other duties as assigned.

REQUIRED SKILLS/ABILITIES:

Clear and articulate telephone voice without major background noise or distractions
Ability to plan, prioritize and organize workloads.
Self-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly.
Must be a reliable individual able to provide consistently excellent work performance.
Experience with a multi-line phone system.
Computer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing
Upbeat and positive attitude
Ability to maintain the reputation of Mammoth Tech and any assigned clients
Ability to adapt to change in a rapidly expanding dynamic organization.

QUALIFICATION/EDUCATION AND EXPERIENCES:

Independent self-starter with excellent time management skills.
Strong customer service skills (1-3 years' experience in a customer service capacity)
High School diploma or GED required
Must be at least 18 years of age
Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed)
This position is weekends only with a start time of 2 PM or 5PM EST.

PHYSICAL REQUIREMENTS:

Prolonged periods sitting at a desk and working on a computer and telephone.
Must be able to lift up to 15 pounds at times.

Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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